FAQ

Answers organized around how people actually use escrow

Browse common questions by category, from getting started and use cases to security, disputes, business workflows, and developer integrations.

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Getting started Use cases Protection Business

Getting started

General escrow questions

Start here if you are new to Trustners and want the core answers about how transactions begin, funding works, and what to expect.

Use cases

Vehicle, domain, merchandise, and milestone escrow

Answers organized around the most common transaction types people run through Trustners.

Protection

Security, verification, fraud, and disputes

How Trustners protects funds, verifies parties, detects suspicious activity, and resolves disagreements when something goes wrong.

Business

Business and developer questions

For teams building escrow into operations or products, including commercial workflows and API-led integrations.

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If your question is about an active transaction, include the transaction reference when you contact us so our team can help faster.

Contact support Review security

Answers organized around how people actually use escrow

General escrow questions

What happens to my money after I pay?

How long is the inspection period?

What if the item is not as described?

How much does Trustners cost?

Do I need to verify my identity?

Can I use Trustners for international transactions?

Is Trustners safe for sellers too?

How do I start a transaction?

Vehicle, domain, merchandise, and milestone escrow

Does Trustners verify the VIN?

Can I get a mechanic to inspect the car before I accept?

What happens if the vehicle arrives damaged?

Who handles title transfer and registration?

Can I buy a vehicle from another state or country?

How much does vehicle escrow cost?

How long does a domain transfer take?

What is an auth code and when is it used?

Can I buy a domain and website together?

What if the seller sends the wrong domain?

Do you support bulk domain portfolio sales?

How much does domain escrow cost?

What kinds of items can I buy or sell with merchandise escrow?

How long should my inspection period be?

What if the item arrives damaged or not as described?

Can I use escrow for local pickup instead of shipping?

Does Trustners verify the authenticity of collectibles?

How much does merchandise escrow cost?

Why is the full contract funded upfront?

Can one transaction include services and physical goods?

What happens if a phase is rejected?

Can phases be amended during the project?

What does milestone escrow cost?

Security, verification, fraud, and disputes

How does Trustners protect my payment information?

Where are my funds held during a transaction?

Is Trustners a licensed escrow service?

Who can access my account and transaction data?

What encryption standards does Trustners use?

How is security different from fraud prevention?

Why does Trustners require identity verification?

What documents can I use?

Do I always need a selfie check?

Can verification delay my transaction?

How does verification connect to fraud prevention?

Is my verification data protected?

How does Trustners reduce fraud risk?

Does Trustners verify both parties?

What happens if a transaction looks suspicious after funding?

Can fraud checks delay legitimate transactions?

How are disputes handled when fraud is suspected?

Is this only for enterprise buyers?

When can I open a dispute?

What happens to my money during a dispute?

What evidence should I submit?

How long does dispute resolution take?

Can Trustners issue a partial refund?

How is dispute resolution different from fraud prevention?

Business and developer questions

Who is business escrow for?

Can Trustners support milestone or partial releases?

Do both parties need to verify their identity?

What happens if there is a disagreement after funding?

Can this work alongside our existing platform operations?

How do we get started?

Who is the developers page for?

Can we control the transaction lifecycle from our app?

How do webhooks fit into the integration?

Is this meant for marketplaces only?

How should we think about security?

How do we start planning an integration?

Still need help?