For Consumers

Buy and sell with strangers, without the risk

Whether you're buying a car, trading a domain, or paying a freelancer, Trustners holds the funds until you both get exactly what you agreed on. No chargebacks, no disappearing buyers, no risk on either side.

$198M+ protected50K+ customers
Trustners for consumers
Protection

Every deal has two sides. We protect both.

Whether you're buying or selling, Trustners holds payment securely until both parties get exactly what they agreed on.

For buyers

Your money stays protected until you accept

  • Funds stay in escrow until you confirm the goods or services match what you agreed on.
  • Set an inspection period before payment is released to the seller.
  • Open a dispute if delivery does not match the agreed terms.
  • No chargebacks or disappearing sellers — payment is secured before you commit.
For sellers

Get paid once you deliver — no chasing invoices

  • Ship with confidence knowing payment is already secured before you deliver.
  • Funds release automatically once the buyer accepts or the inspection period ends.
  • Verified buyers reduce the risk of fraud and failed payments.
  • Clear transaction terms agreed by both parties before anything moves.
How it works

Five steps from agreement to payment

A straightforward, transparent process — both parties see the same transaction status at every stage.

1

Agree on terms

Buyer and seller define the deal — price, delivery, inspection period, and any shipping details.

2

Fund escrow

The buyer sends payment to Trustners. Funds are verified and held in a secured escrow account.

3

Deliver goods or services

The seller ships the item or completes the work. Tracking and proof of delivery can be attached to the transaction.

4

Inspect and accept

The buyer inspects what they received during the agreed inspection period and accepts or opens a dispute.

5

Release payment

Once conditions are met, Trustners releases funds to the seller. Every step is logged in a clear audit trail.

Trustners identity verification

Verify your identity

Provide details
Confirm identity
Connect bank

Almost there...

Verified user

Verification complete

Know exactly who you're dealing with

Every transaction starts with automated identity and bank verification— built so buyers and sellers can trust each other from the first message, without the wait or the guesswork.

  • Automated identity verification for every transaction
  • Real-time bank and payment verification
  • Instant fund release after successful checks
Verification

Escrow &
split payments

We hold, split, and release funds automatically across multiple parties. You define the rules. The platform enforces them transaction by transaction.

  • Built-in escrow for buyer protection
  • Funds released only when both sides confirm
  • Supports single items, services, and bundles
Payments
new
Dispute resolution

When something goes wrong, we step in

Disputes are rare, but when they happen Trustners holds funds in escrow and reviews the case against the terms both parties agreed on — not against either side alone.

1

Open a dispute

Either party can flag an issue during the inspection period with evidence and notes.

2

Both sides respond

Buyer and seller submit their account of what happened directly in the transaction.

3

Trustners reviews

Our team evaluates the agreed terms, delivery proof, and communication between parties.

4

Fair resolution

Funds are released, partially refunded, or returned based on the transaction terms and evidence.

Learn about disputes
Trustners dispute resolution
Security & compliance

Enterprise-grade protection for personal deals

The same infrastructure that powers platform transactions protects every consumer escrow — with full auditability and regulatory compliance built in.

Segregated escrow accounts

Client funds are held separately from Trustners operating capital in secured trust accounts.

Identity verification

Automated KYC and bank verification for every party before funds move.

Full audit trail

Every action — funding, delivery, acceptance, and release — is timestamped and logged.

Licensed & regulated

PSD2-compliant operations with license-backed coverage in the EU and UK.

Fraud monitoring

Transactions are monitored for suspicious activity before and during every deal.

Dispute resolution

Structured mediation when deals go wrong, with outcomes tied to agreed terms.

Pricing

Simple, transparent fees

Know exactly what you pay before you fund a transaction. No hidden charges, no surprises at release.

  • Starting at 1% per transaction
  • No hidden fees — see your total before you fund
  • Buyer and seller split fees by agreement
  • Volume discounts for repeat users
Calculate your fee

Starting from

1%

per transaction

$500 deal → $5.00 fee

$5,000 deal → $50.00 fee

$50,000 deal → $500.00 fee

Exact fee depends on transaction size and payment method.

By the numbers

Volume, reach, and pricing on Trustners today.

$198M+
Protected in escrow
50K+
Customers worldwide
190+
Countries covered
1%
Starting escrow fee
About Trustners
FAQ

Common questions

Straight answers about how consumer escrow works on Trustners.

Still have questions? Visit our help center

Ready to protect your next deal?

Create a free account and start a transaction in minutes. Both parties agree on terms before any money moves.

$198M+ protected · 50K+ customers · 190+ countries