Transaction terms
Signed agreement and scope
Price, deliverables, inspection period, shipping obligations, and acceptance criteria agreed before funding.
Dispute resolution
Fair outcomes when a deal does not go as agreed
Trustners holds funds in escrow, collects evidence from both parties, and resolves disputes against the signed transaction terms — not against whichever side escalates first.
Funds during dispute
Held in escrow
Evidence reviewed
Terms + delivery + messages
Parties involved
Buyer and seller
Outcome basis
Signed agreement
Resolution flow
How Trustners resolves a dispute
Dispute resolution follows a defined path from issue raised to outcome recorded — with funds protected at every step.
dispute-case · active review
Resolution workflow
01
Raise
Open a dispute during the inspection window
If delivery does not match the agreed terms, either party can flag the issue while funds remain protected in escrow.
02
Respond
Both sides submit their account of events
Buyer and seller provide notes, delivery proof, photos, tracking data, and any supporting documentation directly in the transaction.
03
Review
Trustners evaluates the signed terms
The case is reviewed against the transaction record, verification data, delivery evidence, and communication between parties — not one side alone.
04
Resolve
Funds release, refund, or partial outcome
Once the review is complete, Trustners records the outcome and moves funds according to the agreed terms and evidence on file.
What Trustners reviews
Disputes are not decided from a single message or screenshot. Trustners evaluates the full transaction record against what both parties agreed to before funding.
Delivery proof
Tracking, photos, and acceptance records
Evidence that goods or services were sent, received, inspected, accepted, or rejected within the agreed window.
Party communication
In-platform messages and dispute notes
Messages, timestamps, and dispute statements submitted by both buyer and seller during the review period.
Verification context
Identity and payment records
Verified account data and transaction activity that help confirm who participated and how the deal progressed.
Fund protection
Funds stay protected while a dispute is reviewed
The point of escrow is that payment does not move on disagreement alone. Trustners holds funds until a documented outcome is reached.
Funds stay in escrow until resolution
Disputes do not trigger automatic payout. Money remains held while Trustners reviews the case against the agreed terms.
No side can force release alone
Neither buyer nor seller can unilaterally move funds during an active dispute. Outcomes require a documented resolution path.
Outcomes are tied to evidence, not pressure
Release, refund, or partial settlement follows the transaction record — not who escalates first or who contacts support loudest.
How protection works
Neutral review
Trustners evaluates disputes against the agreed terms and evidence submitted by both parties.
Protected funds
Payment stays in escrow while the issue is investigated, so neither side can disappear with the money mid-dispute.
Documented process
Every dispute action, submission, and outcome is recorded in the transaction audit trail.
Built into escrow
Dispute resolution is part of the payment flow — not an afterthought bolted on after funds leave the platform.
Common questions
Dispute resolution, explained
Answers about opening disputes, fund holding, evidence submission, and how outcomes are decided on Trustners.
Transact knowing disputes have a fair process
Start a transaction with inspection windows, verified parties, and a documented dispute path if something does not match what was agreed.
Funds held during review · Both parties submit evidence · Outcomes tied to signed terms
